Support
Our support team can help with order questions, tracking, product information, address updates before shipment, and return or refund requests. For faster assistance, please include your order number and the email address used at checkout.
Contact Us
Email: info@honppo.com
We review customer messages during business days and aim to respond as quickly as possible. Response times may be longer during weekends, holidays, product launches, or carrier delay periods.
Before You Contact Support
- Order status: Check your confirmation email and tracking email first, if one has been issued.
- Address changes: Contact us immediately. We can only request changes before an order has shipped.
- Damaged or incorrect items: Contact us within 48 hours of delivery and include clear photos of the package and item.
- Returns: Please contact support before sending anything back. Returns sent without approval may not be accepted.
Product Questions
Honppo products are nicotine-free, tobacco-free botanical aroma diffuser pens for adults 21+. They are not medical products. Support can help explain product details, aroma profiles, and basic use instructions, but we cannot provide medical advice.
Submit a Request
Use the form below to send a detailed support request.
