Shipping Policy
This Shipping Policy explains how Honppo processes, ships, and tracks customer orders. Delivery timelines are estimates and may vary based on order volume, carrier operations, weather, holidays, and destination.
Order Processing
Most orders are processed within 1-2 business days after payment is confirmed. Orders placed during weekends, holidays, or high-volume periods may require additional processing time. If there is a material delay with your order, we will contact you using the email provided at checkout.
Estimated U.S. Delivery Times
- California: typically 3-5 business days after shipment.
- Other U.S. states: typically 5-7 business days after shipment.
These timeframes are estimates only. Honppo cannot guarantee a specific delivery date once a package is in the carrier network.
Shipping Costs
Available shipping methods and costs are shown at checkout before payment. Promotional free shipping offers, when available, will be displayed on the site or applied during checkout according to the offer terms.
Tracking
When your order ships, you will receive a tracking number by email. Tracking updates may take 24-48 hours to appear after the carrier receives the package.
Address Changes
Please review your shipping address carefully before placing an order. If you need to request a change, contact us immediately at info@honppo.com. We can only attempt address changes before an order has shipped. Once a package has been handed to the carrier, address changes or rerouting may not be available.
Lost, Delayed, or Damaged Packages
If your package appears lost, significantly delayed, or arrives damaged, contact us within 48 hours of delivery or the latest carrier scan. Please include your order number, tracking number, and clear photos if the package or item is damaged. We will review the issue and work with the carrier where appropriate.
Shipping Restrictions
Honppo products are intended for adults 21+. We may decline or cancel orders where fulfillment is not available, where age-related requirements cannot be met, or where local restrictions apply.
Returns Related to Shipping Issues
If we shipped the wrong item or your order arrives with a verified issue, we will review the case and provide next steps. For general return questions, please review our Refund and Returns Policy before sending any item back.
Last updated: June 11, 2026
