Refund and Returns Policy
This policy explains how cancellations, returns, and refunds are handled for Honppo orders. Please contact us before sending any product back so we can review your request and provide the correct return instructions.
Order Cancellations
You may request an order cancellation before the order has shipped or entered final fulfillment. If the cancellation is approved in time, we will issue a full refund to the original payment method. Once an order has shipped, it cannot be cancelled and must be handled under the return process below.
Return Window
Approved returns may be accepted within 14 days after delivery. To be eligible, the item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is required.
Items That May Not Be Eligible
- Items that have been used, opened, altered, or damaged after delivery.
- Returns requested after the 14-day return window.
- Items returned without prior approval from Honppo support.
- Issues caused by improper use, storage, or handling after delivery.
- Preference-based returns that do not meet the return conditions above.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@honppo.com. Include your order number and clear photos of the package and item. After review, we may offer a replacement, refund, or other appropriate resolution.
Return Shipping
For approved returns caused by our error, such as an incorrect item or verified product issue, Honppo will provide return instructions. For other approved returns, customers may be responsible for return shipping. No restocking fee is charged for approved returns.
Refund Processing
After your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund after it has been processed.
Late or Missing Refunds
If your approved refund has not appeared, please first check your bank account, then contact your card issuer or bank. If you still need help, contact us at info@honppo.com with your order number.
Return Address
Please do not send products back without contacting support first. The correct return address and instructions will be provided after your request is reviewed and approved.
Last updated: June 11, 2026
